Frequently Asked Questions
Everything you need to know about our pre-loved professional gear.
How do you grade the condition of your used workwear?
Each garment undergoes a rigorous inspection. We categorize items as 'Like New' (no visible wear), 'Lightly Used' (minor fading, no structural damage), or 'Broken-In' (visible character, scuffs, or professional repairs that do not compromise durability).
Are all items laundered before shipping?
Yes. Every piece of clothing at Walt's is professionally cleaned and sanitized using industrial-grade, eco-friendly detergents to ensure they are ready for the job site the moment they arrive.
What is your return policy if the fit isn't right?
We offer a 30-day return window for all items. Since workwear sizing can vary by brand and age, we recommend checking the specific measurements provided in each listing before purchasing.
Do you offer bulk discounts for crews or small businesses?
Absolutely. If you are looking to outfit a team of five or more, please contact our support team directly for specialized bulk pricing and consolidated shipping rates.
How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
Do you buy used workwear from individuals?
We do! If you have high-quality, durable brands like Carhartt, Dickies, or Filson that you no longer use, please visit our 'Sell Your Gear' page to submit photos for a trade-in quote.